Privacy Policy
Last Updated: 27 July 2026
At Luke Hawkins Physiotherapist, we are committed to protecting your privacy and handling your personal information responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website or use our services.
Who We Are
Luke Hawkins Physiotherapist provides physiotherapy assessment, treatment and rehabilitation services. If you have any questions about this Privacy Policy, you can contact us:
Luke Hawkins Physiotherapist
Phone: 0407 020 283
Email: lukephphysio@gmail.com
What Personal Information We Collect
We may collect personal information including:
-
Your name
- Email address
- Telephone number
- Postal address
- Date of birth (where required)
- Information you provide through enquiry or booking forms
- Medical or health information relevant to your treatment
- Appointment history
- Payment information (where applicable)
- Any other information you voluntarily provide
How We Collect Information
We collect personal information when you:
-
Complete a contact form
- Book an appointment
- Contact us by phone or email
- Subscribe to updates or newsletters (if applicable)
- Attend an appointment
- Interact with our website
We may also collect information automatically through cookies and website analytics.
Why We Collect Your Information
We collect personal information to:
- Provide physiotherapy services
- Manage appointments
- Respond to enquiries
- Communicate with you regarding your treatment
- Maintain accurate clinical records
- Process payments
- Improve our website and services
- Meet our legal and professional obligations
Health Information
Health information is considered sensitive information under Australian privacy law. We only collect health information where necessary to provide physiotherapy services and with your consent, except where otherwise permitted by law.
Disclosure of Information
We do not sell or rent your personal information.
Your information may be disclosed to:
- Medical practitioners or other healthcare providers involved in your care
- Medicare, private health insurers or compensable bodies (where authorised)
- Pathology or imaging providers (where required)
- IT service providers who support our business
- Government authorities where required by law
We only disclose information necessary for the relevant purpose.
Website Analytics and Cookies
Our website may use cookies and analytics services such as Google Analytics to understand how visitors use the website.
Cookies help us:
- Improve website performance
- Analyse visitor behaviour
- Remember website preferences
You can disable cookies through your browser settings, although some website features may not function correctly.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Security of Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
These measures include:
- Secure website hosting
- SSL encryption
- Password-protected systems
- Restricted access to patient records
- Secure data storage
While we take reasonable precautions, no method of online transmission or storage can be guaranteed to be completely secure.
Access and Correction
You may request access to the personal information we hold about you. If you believe your information is inaccurate or incomplete, you may request that it be corrected. Requests can be made by contacting us using the details above.
Retention of Information
We retain patient records for the period required by Australian law and professional standards.
When information is no longer required, it will be securely destroyed or de-identified where appropriate.
Overseas Disclosure
We generally do not disclose personal information overseas. If we use service providers that store data outside Australia, we will take reasonable steps to ensure your information is protected in accordance with Australian privacy laws.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us.
Luke Hawkins Physiotherapist
Phone: 0407 020 283
Email: lukephphysio@gmail.com
Privacy Complaints
If you believe we have breached your privacy, please contact us first so we can investigate and respond. If you are not satisfied with our response, you may lodge a complaint with:
Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au
Phone: 1300 363 992
Mobile Physiotherapy Across Toowoomba
Providing convenient, professional physiotherapy services where you need them most.
Monday - Saturday
8.00am - 8.00pm